Terms of Service

These terms govern the relationship between O.D. Macido IT Solutions, Laticka 1A, 71210 Sarajevo, Bosna i Hercegovina, ID number 4304407220009 (hereinafter: "Macido" or "we") and the users of our services ("user", "you"): web hosting, registration and maintenance of domains, SSL certificates, e-mail and related IT services. By ordering a service you confirm that you have read and accepted these terms, the Privacy Policy and the refund rules. Services may be ordered by adult natural persons and by legal entities (through an authorized representative).

Services are ordered via macido.ba and the customer portal my.macido.com. The contract is concluded when we confirm the order, and the service is activated once payment of the proforma invoice has been recorded. We reserve the right to decline an order or to request additional information, in particular for domains (see sections 8 and 9) or where abuse is suspected. If we do not accept an order, we refund the amount paid in full.

The user must provide accurate and complete information (first and last name or company name, address, phone, e-mail) and update it whenever it changes. You keep your access credentials yourself and are responsible for the actions performed with your account. Report any suspected unauthorized access to us immediately.

Prices are stated in convertible marks (KM) and are final. Macido is not registered for VAT, so invoices do not include VAT. Services are paid in advance, for the entire contracted period, by payment to our account according to the proforma invoice. The date of payment is the day the payment is recorded on our account. We may change the price list. A new price for existing services applies only from the next renewal, and we notify you of the change at least 30 days in advance.

Services are contracted for the selected period (monthly, yearly or longer) and are renewed by paying the renewal proforma invoice, which we send 14 days before expiry. For domains we also send reminders 30 and 7 days before expiry. If the proforma invoice is not paid by the due date: • 5 days after the due date the service is temporarily suspended; • a suspended service is reactivated immediately after payment; • if payment has still not arrived after 30 days, the service may be shut down and the data on it deleted. A domain that is not renewed on time expires according to the rules of the registry (for .ba see section 9).

Hosting is used in accordance with the laws of Bosnia and Herzegovina and these terms. It is not allowed to: • publish or store illegal content, content that infringes copyright or the rights of third parties, or content involving child abuse; • send unsolicited mail (spam), conduct phishing, distribute malicious code or attack other systems; • mine cryptocurrencies, run open proxy servers or processes that permanently load the server; • share or resell hosting without a reseller package. The resources of a package (storage, processor, memory, number of e-mail messages) are to be used reasonably. If one user endangers the operation of the server, we may limit or temporarily stop the problematic part of the service and will notify the user of this immediately.

We regularly make backups of hosting accounts for system recovery purposes. They do not replace your own copies: the user is responsible for keeping copies of important data themselves. Where possible, we carry out planned maintenance during periods of lower traffic and announce it in advance. Urgent security interventions may be carried out without notice.

We register domains in the name of the user (registrant), in accordance with the rules of the competent registry. For .ba domains we are an accredited registrar with UTIC; other domains (e.g. .com, .net, .org, .eu, .de) are registered through an accredited partner registrar, applying the rules of ICANN and of the registry of that domain. The user is responsible for the choice of the domain name and for ensuring that the name does not infringe a trademark, company name, personal name or other rights of third parties. Registration is not possible until the registry confirms that the name is available; until that confirmation we do not guarantee that the domain will be registered. You receive the transfer code (EPP/AuthInfo) in the customer portal or from support, without delay. We do not withhold a domain because of a dispute, unless the rules of the registry or a court decision require it.

For .ba domains the regulations of UTIC apply, in particular the Rulebook on general terms for the registration and use of .BA domains (www.nic.ba/doc/Pravilnik_o_opstim_uslovima.pdf). In case of a discrepancy, the regulations of UTIC take precedence. • Who may register: an adult natural person, a legal entity and an international organization operating in Bosnia and Herzegovina. .org.ba is intended for associations and non-profit organizations, and .net.ba for registered internet service providers in Bosnia and Herzegovina; for these you provide proof on request. • Data: natural person – first and last name, date of birth, address, phone, e-mail; legal entity – name, ID number, VAT number (if any), address, phone, e-mail. You must also state the purpose of use of the domain. The data must be accurate and up to date; inaccurate data or use contrary to the stated purpose are grounds for deactivation of the domain. • Name: letters a–z, digits and a hyphen (not at the beginning or end); .ba at least 3 characters. One- and two-character .ba domains cannot currently be registered. • We manually review every .ba order before sending it to the registry. Registration is performed after payment and verification of the data. • The registration period is 1 to 5 years; an extension is counted from the expiry date. • After expiry there is a grace period of 30 days (the domain still works, only renewal is possible), then quarantine of up to 30 days (renewal with a reactivation fee), then deletion. A deleted domain becomes available to anyone. • A transfer to another registrar does not extend the registration period. A transfer of a domain to us is charged according to the price list. • A change of owner (registrant) is possible only with the written consent of the current and the new owner, a settlement or a court decision; it is handled through support and charged according to the price list. Changes of other data are processed within 5 days at the latest. • UTIC does not resolve disputes over domain names. In case of court proceedings the domain is frozen until the court's decision, and we act according to the final and binding decision. • We submit the registrant's data to UTIC. Publicly (nic.ba, RDAP) the owner's name or company name is displayed; date of birth, ID number, phone and e-mail are not published. We do not give natural persons' data to third parties – we refer such requests to UTIC.

The refund rules are published on the "Refund policy" page (macido.ba/povrat) and form an integral part of these terms.

The user may cancel a service at any time through the customer portal or by e-mail; the service then runs until the end of the paid period. We may suspend or terminate a service if the user violates these terms or the law, does not pay a renewal, or endangers the security and operation of the infrastructure. Before doing so we notify you and give you a reasonable period to resolve the problem, except in the case of serious violations (e.g. spam, phishing, malicious code, illegal content), where we react immediately. For a service terminated due to abuse, the payment is not refunded.

Our goal is an availability of the hosting services of at least 99.9% per month, but we cannot guarantee it in the case of causes beyond our control (failures of third-party networks and data centers, DDoS attacks, force majeure). We are not liable for decisions and delays of registries (UTIC, ICANN registries), for domains and services not renewed due to non-payment, or for the loss of data of which the user has not kept their own copy. Our total liability is limited to the amount the user paid for the service in question in the last 12 months, except in cases of intent or gross negligence.

We process personal data in accordance with the Personal Data Protection Act of Bosnia and Herzegovina (Official Gazette of BiH 12/25), as described in the Privacy Policy (macido.ba/privatnost).

We may amend these terms. We notify users of material changes by e-mail at least 14 days before they take effect. If you do not agree with the changes, you may cancel the service by that date.

Send complaints to info@macido.com or through the customer portal; we respond within 8 days at the latest. We endeavour to resolve disputes amicably. The law of Bosnia and Herzegovina applies, and the court with subject-matter jurisdiction in Sarajevo is competent for disputes, without prejudice to consumers' right to bring proceedings before the court of their place of residence.

This English text is a courtesy translation. In case of any discrepancy, the Bosnian version published at macido.ba is the authoritative and legally binding version.