Refund policy

For new hosting we give a 30-day money-back guarantee. Domains and licences cannot be refunded because the registry or the vendor charges for them immediately. If we fail to deliver a service, we refund your money.

If you are not satisfied with a new hosting package, you may request a refund of the full amount paid for that package within 30 days of activation. The guarantee applies to the first order of a package, not to renewals. If a domain was registered together with the hosting, its price is deducted from the refund.

Registration, renewal, transfer and reactivation of a domain cannot be refunded once the request has been sent to the registry, because the registry (UTIC for .ba, or the registry of the respective domain) charges the fee immediately and does not refund it. If a domain cannot be registered (e.g. it has been taken in the meantime, the name is not permitted or the data does not meet the registry's requirements) and the request has not been executed, we refund the full amount or, at your choice, keep it as credit on your account.

SSL certificates, software licences and services performed to your order (e.g. website development, migration, configuration) are not refunded after issuance or performance.

You may cancel a service at any time; it then runs until the end of the paid period. We do not refund a pro-rata share of the payment for a period that has already started.

• If we do not accept an order or do not activate a service – the full amount. • If we permanently stop providing a service for reasons on our side – a pro-rata share for the unused period. • A duplicate payment or a payment higher than the proforma invoice – the difference.

For services suspended or terminated due to a violation of the Terms of Service (e.g. spam, phishing, malicious code, illegal content), the payment is not refunded.

Send a request with the invoice (proforma invoice) number to info@macido.com or open a ticket in the my.macido.com portal. We process justified refunds within 14 days, by payment to the account from which the payment was made, or as credit on your customer account if you request so.

This English text is a courtesy translation. In case of any discrepancy, the Bosnian version published at macido.ba is the authoritative and legally binding version.