Question 1

Can I migrate my existing WordPress site?

Accepted Answer

Yes, completely free. Our team takes over the files, database, uploads, plugins, themes, users and DNS switch — you only share access to the old location (FTP/SSH + wp-config or WP admin). The whole job is usually done in under 24 hours, with zero downtime. We migrate from all foreign providers selling in Bosnia as well as from local and regional hosts. Your site keeps running at the old address until we confirm the new host returns identical responses — only then do we switch the DNS.

Question 2

Which plugins are allowed?

Accepted Answer

All plugins from the official WordPress.org repository, plus popular premium plugins (Yoast, RankMath, Elementor, WPForms, Advanced Custom Fields, WP Rocket, WooCommerce extensions, etc.). We maintain an internal list of plugins that are provably insecure or unstable (old, abandoned plugins with unpatched CVEs) — those are blocked before installation with a clear notice and a recommended alternative. We don't ban caching plugins: Redis Object Cache comes from our stack, and if you want your own page-cache plugin, that's your call.

Question 3

Is WooCommerce supported, and how many products can one plan host?

Accepted Answer

Every WordPress plan supports WooCommerce. The Business plan is optimized for a typical shop of up to 2,000 products and around 200 concurrent shoppers — Redis Object Cache speeds up product filtering, categories and cart sessions, the Cloudflare CDN caches static product images, and NVMe drives keep the WooCommerce database fast. For bigger shops (10,000+ products, 500+ concurrent users, flash-sale spikes) we recommend the Cloud plan with dedicated resources.

Question 4

How fast will my WordPress site load on macido hosting?

Accepted Answer

Speed comes from a combination of: (1) an EU data center with low latency to the BH Telecom, Telemach and HT Eronet networks, (2) a Cloudflare CDN caching static files (images, CSS, JS) in 200+ cities worldwide, (3) NVMe drives for I/O-heavy WordPress queries, (4) Redis Object Cache keeping frequent queries in memory instead of hitting MySQL on every page load. Test your own site's real speed risk-free — the 30-day money-back guarantee applies — that's the only honest answer, because real Time-To-First-Byte depends on your theme, plugins, third-party scripts and content.

Question 5

What server stack does macido use for WordPress?

Accepted Answer

A modern nginx + Apache stack with PHP-FPM. nginx sits as a reverse proxy (HTTP/2 + HTTP/3 + QUIC), serving static files directly without Apache overhead. Apache + PHP-FPM executes PHP with full .htaccess compatibility — important for WordPress permalinks, WooCommerce rewrite rules and legacy themes relying on mod_rewrite directives. Redis Object Cache is configured at the server level, not via a plugin, so it works even if you deactivate your caching plugin. PHP 7.4 through 8.3 is available; switching versions is one click in the macido Cloud Panel.

Question 6

How does the staging environment work?

Accepted Answer

Every WordPress site on Business and above gets a one-click staging clone. A separate copy of the site (files + database) is created at stage.yourdomain.ba, with its own WP admin and a separate Redis cache. Test updates, a new theme, custom code or new plugins with zero risk to production. When you're happy, "Push to Live" copies the changes back — optionally files only, database only, or both. DNS is untouched; only wp_posts, wp_options and related tables are synchronized.

Question 7

How do automatic core and plugin updates work?

Accepted Answer

Core WordPress and plugin security updates install automatically, but never directly on production. The system clones the site to staging, runs the update, checks HTTP status and basic smoke tests (home page returns 200, WP admin logs in, WooCommerce checkout throws no fatal error), and only then applies it to the live site. If a smoke test fails, the update stops and you get an email. Major versions (WP 6.x → 6.y, PHP 8.1 → 8.2) are never automatic — we notify you in advance with a 30-day window. Opt-out is available for users who want manual control.

Question 8

How many users share a server with me? Do you oversell?

Accepted Answer

No. The policy is clear: a capped number of users per physical server with fair resource allocation (CPU quota + RAM limit + I/O priority per plan). Unlike competitors who pack 500-1,000+ WordPress sites onto one server, we'd rather have fewer customers per server. If someone abuses resources — say, a badly optimized plugin stuck in an infinite loop — their account gets limited and your site doesn't suffer. It's a difference you can't see on a spec sheet, but you do see it when your WooCommerce shop crashes on a Friday afternoon because a "neighbor" on the server got infected with malware.

Question 9

Do I get WP-CLI access?

Accepted Answer

Yes, on all plans. WP-CLI is available over SSH — use it for bulk operations (mass post edits, database updates after a migration, URL search-replace, deactivating all plugins from the command line when the admin won't open, user management). For agencies and developers who'd rather not click through the admin, WP-CLI works perfectly with our SSH keys. Custom WP-CLI commands registered by plugins are supported out of the box.

Question 10

Do I get support in English?

Accepted Answer

Yes — support is available in English and German, alongside Bosnian, Croatian and Serbian. Our team is in Bosnia and Herzegovina and solves WordPress issues directly, without hand-offs: plugin conflicts, white screen of death, WooCommerce checkout errors, malware cleanup, permissions and migration problems. Working hours are Monday–Friday 08–17 CET, and emergencies (site down) are handled 24/7.

Question 11

What if I outgrow my plan — how does upgrading work?

Accepted Answer

Upgrading is one click in the macido Cloud Panel. No downtime, no migration, no reconfiguration. The old plan switches to the new one in the background, DNS records stay identical, and the price difference is prorated. The whole upgrade takes under 30 seconds — plugins, theme, content and the Redis cache stay untouched. Downgrading is also possible at the end of the current billing cycle, as long as the WordPress site fits the new resource limits (e.g. with 30 GB used you can't downgrade to a 10 GB plan).

Question 12

What is the uptime SLA for WordPress plans?

Accepted Answer

99.9% guaranteed uptime, which means at most 43 minutes of unavailability per month. If the SLA is breached, you receive a proportional compensation as a subscription extension. For projects that need an even stricter guarantee, see the Cloud plan.

Question 13

Can I host several WordPress sites with different domains on one plan?

Accepted Answer

Yes — Business and above support multiple sites (the exact number per plan is in the pricing table above). Every site gets separate files, database, email accounts, SSL certificates and its own Redis space, all managed from one macido Cloud Panel. If hosting client sites is your focus, the Reseller plan is often the better choice — it gives you your own panel with fully separated clients and built-in billing.

Question 14

How do backup and restore work for WordPress?

Accepted Answer

Daily backups of files and database, kept for 14 to 30 days (depending on the plan) on dedicated backup infrastructure separate from production. Restore is one click in the macido Cloud Panel — the whole site, database only, files only, or a single folder (e.g. wp-content/uploads without overwriting plugins). Before critical changes we recommend a manual snapshot — also one click, kept for 30 days. Backup integrity is tested automatically every week.

Question 15

Does Multisite (WordPress Network) work?

Accepted Answer

Yes, WordPress Multisite is supported on the Pro plan and above. Subdomain and subdirectory modes work without extra configuration — the htaccess rewrite rules are pre-seeded in the macido Cloud Panel. Each site in the network counts as one site toward the plan limit. For large networks (50+ sites) we recommend Cloud or a VPS with the managed add-on.

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